While efforts will be made to put signages and decals at designated merchant locations, customers can simply ask the merchants if they accept eNaira.
Yes. The eNaira and Cash are all variants of the legal tender. Either or both can be used to carry out transactions as the situation demands.
No. In order to move cash into your eNaira wallet, kindly go to your bank.
You can transfer eNaira to and from:
Individual to another (Person to Person - P2P)
Individual to Business/Merchant (Person to Business - P2B) / Business to Person (B2P)
Individual to Government (Person to Government (P2G) / Government to Person (G2P)*
Cash or Bank account to eNaira wallet; and
eNaira wallet to cash or bank account
* Feature coming soon
Merchants can transfer eNaira to and from:
Their eNaira wallet to their Bank Accounts or Bank Account to their eNaira wallets (via e-banking channels)
Their eNaira wallet to Person (M/B2P) or Person to their eNaira wallets (P2M/B)
Their eNaira wallet to another Merchant/Business eNaira wallet; and Cash to eNaira
No, individual customers can only create consumer wallets. However, if interested in the merchant wallet for their business, he or she should contact their Financial Institution.
Merchants need to have an account with a particular bank to enable the merchant onboard via that bank. The bank would then conduct a KYC verification before approving the merchant’s request.
Reach out to the customer support of the bank you selected when registering for eNaira through their available channels which include: phone, email, whatsapp, etc. Disputes will be resolved as soon as possible. If issues are not resolved within 48 hours, send an email to CBN’s eNaira Customer Support via [email protected]
Yes. The eNaira system uses a two-factor authentication system in addition to cryptographic encryption to ensure the safety of customers’ wallets and the eNaira holding.
You can also reset your password within the App by navigating to the settings menu.